After the purchase, your customer will receive a link for delivery time slot selection via text message and email. They don’t need an app for this. We offer six delivery time slot options with a time window of four hours in each case. If none of the options work for them, they can expand the selection. They can also check their contact information and make changes if necessary.
In addition to selecting a time slot, they can also check and correct their contact information again (confirmation & updates). There is also another field for comments such as delivery instructions – for instance, ‘Please don’t park in front of the garage entrance’.
One to two days before the agreed delivery time, we’ll send them another text message and email. This message will narrow down the four-hour time window to two hours. Roughly an hour before this time window, they’ll receive a link for live tracking. They will now have a bird’s-eye view of our vehicle on a map, or they can switch to the street view.
Once the team is on its way, customers will be able to communicate with the team member in the passenger seat via a private chat window. The chat allows them to provide further helpful information for a smooth delivery or to make requests. For example: ‘Please ring the bottom doorbell.’
Depending on which delivery variant and additional options you’ve selected for your customers, our Homeservice team will provide additional services: we unpack the item on-site, assemble or install it and take the packaging or old furniture and devices with us when we go so that we can dispose of them properly.
Your customers can tell us what you thought of Planzer Homeservice. This will help us do just as well, or even better, next time. Our web-based rating system is, of course, completely anonymised.
From the ordering process to delivery time slot scheduling and the delivery of the shipment, your data and additional information remain unchanged and totally secure (end-to-end). So neither of us spend time unnecessarily transferring and updating data.
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