FAQ & Help

Customers most frequently asked questions


Would you like to submit an enquiry? Feel free to contact us.

What does delivery to the kerb mean?

We deliver your shipment to the kerb of your customer – without additional services. The delivery is handled by one qualified staff member. The following services, among others, are available with delivery to the kerb:

  • Choice of delivery time (six options)
  • Confirmation & updates (delivery notification)
  • Live tracking of the delivery (four-hour time window)
  • Chat with the Home Services delivery team
  • Delivery

More information is available in the Services section. Do you still have questions? Get in contact with us.

What’s the difference between Home Delivery and Home Delivery+ (plus)?

The difference is in what happens after the delivery by Planzer Home Services. With Home Delivery, we deliver to the kerb. In the case of a delivery to the use location with Home Delivery+, assembly and installation of devices can also be added as individual services. The two delivery options are distinguished by the following optional services:  

  • Unpacking and removal of packaging
  • Professional disposal of old furniture
  • Professional disposal of old appliances
  • Assembly and installation of furniture and appliances

More information is available in the Services section. Do you still have questions? Get in contact with us.

Your customer missed their delivery. What should they do?

With Home Delivery and Home Delivery+, all recipients enjoy a special delivery experience thanks to dynamic online delivery time slot selection, delivery notification, live tracking, direct communication and other extras. If a delivery can’t be made in spite of this, we at Planzer Home Services generally contact your customer directly and arrange for a new time slot.

With the Planzer Home Services delivery experience concept, each of your customers goes through multiple communication steps.

  • Choice of delivery time (six options)
  • Confirmation & updates (delivery notification)
  • Live tracking of the delivery (four-hour time window)
  • Chat with the Home Services delivery team
  • On-site check

More information is available in the Services section. Do you still have questions? Get in contact with us.

A TV isn’t working and will be picked up for repair. What happens now?

With our repair logistics, we bring TVs, monitors and other electronic devices to the repair service and back, including customs clearance and intermediate or longer-term storage if desired.

In case of a defect, the first step is to contact the seller of the device, who then commissions Planzer Home Services to pick it up and return it after the repair.

If anything is still unclear, please feel free to contact us directly.

Your customer ordered purchased items locally or online and is now awaiting a delivery …

At Planzer Home Services, we now take over the order and ensure that we have the item at our location. If the information was correctly entered at the time of the purchase (email address, mobile number), Planzer Home Services will make contact regarding delivery the day after the purchase at the earliest. You will receive automated messages via email and/or text message.

  • Choice of delivery time (six options)
  • Confirmation & updates (delivery notification)
  • Live tracking of the delivery (four-hour time window)

Depending on which additional options you booked along with the delivery, the process continues with:

  • Unpacking and removal of packaging
  • Professional disposal of old furniture
  • Professional disposal of old appliances
  • Assembly and installation of furniture and appliances

More information is available in the Services section. Do you still have questions? Get in contact with us.

Can private customers use Planzer Home Services?

The services of Planzer Home Services with Home Delivery and Home Delivery+ can only be booked in conjunction with the purchase of goods or appliances from selected DIY stores, furniture stores and online shops that are customers of Planzer. Unfortunately, a direct private order is not possible.

Will the packaging be disposed of?

For our customers at home, at the office or in the shop, we unpack the delivered items, take the packaging with us when we’re finished and dispose of it. Avoid all the hassles and simply add the option Home Delivery+ with your next order – we’ll take care of the rest.

Do you dispose of old appliances and devices?

We can take old appliances and devices like grills, washing machines and TVs and dispose of them appropriately. If you are replacing old furniture with new furniture from one of our partner outlets, we can replace and properly dispose of the old furniture. Avoid all the hassles and simply add the option Home Delivery+ with your next order – we’ll take care of the rest.

Customer Service Centre direct contact

044 735 80 38
service@planzer-homeservice.ch

Please have your order details available for questions about your shipment. These were sent to you by email.

Monday to Friday 8 am to 6 pm
German-speaking Switzerland 044 735 80 38
Western Switzerland 021 821 02 02
Ticino 091 611 54 84
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